
FAQ's
Frequently Asked Questions





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I have paid my balance but did not get my ticket
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Your e-ticket will be issued 3-4 weeks prior to departure and either posted to you or you can collect from Sackville Travel
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What airline will I be flying with?
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Thomson Holidays departing from Gatwick North Terminal
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Why can't I book my seat in advance?
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Thomson Holidays online check-in opens 24hours prior to departure.
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What is my baggage allowance?
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Thomson allows 1 FREE piece of luggage per passenger. Each piece must not weigh more than 23kgs. See Thomson Holidays Baggage
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How much does it cost for extra baggage?
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Is this holiday all inclusive?
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Your stay at the hotel is 'All Inclusive'. There you will enjoy spirits, wines, all meals, snacks & non motorised watersports.
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So what else is included in the package?
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Thomson Holiday return flights & all applicable airport taxes
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Round trip transfers for all TV guests arriving and departing 23 May - 02Jun.
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Are the TV events free?
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No there is a charge for these events. The charge is normally for the round trip transportation fee to be taken to & from the venue.
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Where you are taken to another venue (i.e club/restaurant/hotel) please note that you will be required to buy your own drinks (unless specified).
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Why do I have to pay for the TV Events?
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Each event we bring to you in Jamaica has a charge attached to it however at TV we try and absorb those costs wherever possible. Cost for transportation to and from the venue will have to be borne by each TV Guest. Do remember you are under no obligation to attend any of the functions outside of the hotel.
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How much are the TV Events?
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TBC
(Please note costs are subject to change as per currency exchange rates. TV endeavours to keep as close as possible to the prices stated)
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Do I have to attend the TV Events?
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We would love to have you party with us but ALL events are optional
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What are the themed parties for TV17?
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Cowboys & Cow Girls
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Super Heroes
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Do I have to dress up for TV Themed Parties?
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Yes - get into the spirit of things.
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Do I need Travel Insurance?
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Yes - it is strongly recommended as their is no National Health Service in Jamaica and medication and treatment can be very expensive.
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What currency should I take?
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The pound sterling is very strong in Jamaica and you will need it to pay for your TV activities if you decide to take part. US Dollars is also acceptable currency.
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Do I need vaccinations?
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No vaccinations are necessary for Jamaica. Click here for more information
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Privacy?
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We take your privacy seriously and the TV Motto is "What happens in Jamaica...stays in Jamaica!" You are permitted to take personal videos and photographs but please remember that not everyone likes their photo being taken. There will be an official photographer and as usual if you do not wish to have your picture taken please let her know.By attending TV2017 you agree that any photograph taken of you may be used in future promotional materials or online as long as the picture does not contain nudity or presents you the subject in a negative way.
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